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When you choose us for your Sitecore maintenance, you can be sure of:
Guaranteed responsiveness, experienced Sitecore-certified teams, operating in our agencies or on-site, high-quality tracking indicators and detailed documentation.
The organisation of Sitecore Third-party Application Maintenance at Versusmind
Our Third-party Application Maintenance activities
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Corrective maintenance
The support provided to the client’s functional administrator includes the following tasks:
- Functional assistance and answers to questions concerning the operation of the website publication tool.
- Technical advice for the preparation of functional or technical upgrades to the website.
- The creation of special requests making it possible to respond to specific requirements or questions.
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Progressive maintenance
The Sitecore progressive maintenance includes the following tasks:
- Introduction of a new function or feature on the website.
- Modification of an existing function or feature on the website.
- Modification of the ergonomic aspects or the screen layout on a website.
- The application of major updates or security updates for the publication system and the associated modules.
The progressive maintenance covers tasks for which the total estimated workload does not exceed 3 man days of development. Tasks exceeding this will be considered as significant changes and will be processed completely separately as new projects in their own right.
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Support
The support provided to the client’s functional administrator includes the following tasks:
- Functional assistance and answers to questions submitted concerning the operation of the website publication tool.
- Technical advice for the preparation of functional or technical upgrades to the website.
- The implementation of special requests making it possible to respond to specific requirements or questions.
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Crisis management
Crisis management in a Sitecore project:
Activated by the client, a crisis unit comprised of the various support managers and the coordinator (on the client side) is set up to respond to an emergency situation. Its intervention includes 4 phases:
- A call within two hours from activation.
- Organisation of an on-site meeting within 24 hours if necessary.
- Task distribution and updates every hour until resolution.
- Post-mortem at the end followed by process improvements.